Support for ReadyGauge
Help with setup, today’s class check-in workflow, membership and waiver/intake status, entitlement, billing-path questions, and app errors.
General support
Billing
Privacy & security
What we can help with
- Installation and first-run setup
- Finding today’s bookings and selecting the correct class
- Membership or waiver/intake status questions
- Check-in behaviour and attendance persistence
- Trial, entitlement, and billing-path questions
- App settings, errors, and unexpected behaviour
- Privacy or security questions specific to ReadyGauge
Before contacting support
Please include your Wix site name or site ID, the approximate date and time of the issue, what you expected to happen, what actually happened, and any on-screen error message. Screenshots are helpful when they do not expose unnecessary personal information.
Common checks
- Confirm the correct Wix site is open.
- Confirm Wix Bookings, Wix Members Area, and Wix Pricing Plans are installed/configured.
- Confirm the booking is for the intended customer and class.
- Confirm the booking is not canceled or already attended.
- If a required waiver/intake status is missing or unknown, resolve it before check-in.
- Reload the Wix dashboard and reopen ReadyGauge if the view appears stale.
Billing note
Subscriptions and trial checkout are managed through Wix. Customers can turn off auto-renew in Wix. Current paid access continues through the active subscription period after cancellation. Wix currently states that third-party app upgrades are non-refundable. If the issue concerns payment authorization, card validation, taxes, currency conversion, or Wix checkout itself, Wix may need to resolve the payment-platform portion.